Privacy Policy - H&J

H&J_forum, respect your concerns about privacy. References in this Privacy Policy to “H&J_forum”, “we”, “us”, and “our” are references to the H&J_forum entity responsible for the processing of your personal information, which generally is the H&J_forum entity that collects your personal information.

This Privacy Policy describes the types of personal information we obtain, how we may use that personal information, with whom we may share it and how you may exercise your rights regarding our processing of that information. The Privacy Policy also describes the measures we take to safeguard the personal information we obtain and how you can contact us about our privacy practices. This Privacy Policy applies to the personal information we obtain through H&J_forum properties, including websites, products, services, desktop and mobile apps, and other tools offered by H&J_forum that reference this Privacy Policy; offline collection, including H&J_forum events, surveys, questionnaires, customer user research and evaluations; and third-party sources, including business partners, ad networks and vendors (collectively, the “Offerings”).

The Online Channels may provide links to other third-party websites and features. Some of these third-party websites may be co-branded with H&J_forum even though they are not owned, controlled, operated, or maintained by H&J_forum does not share your personal information with those websites and is not responsible for their privacy practices. These websites are subject to their respective privacy policies. In some cases, we may provide the Offerings jointly with other businesses. For these co-branded offerings in which a third party is involved in your transactions, we will sometimes share or jointly collect customer data related to those transactions with that third party.

This Privacy Policy does not apply to the personal information:

an individual makes available to H&J_forum in connection with the recruiting process addressed by our Candidate Privacy Notice. collected as part of a business conduct investigation which described in the H&J_forum Business Conduct Reporting Privacy Policy processed on behalf of our customers when providing H&J_forum support and consulting services, which is described in the H&J_forum Data Processing Addendum. Customer end-users should direct any questions about our customer’s privacy practices to our customer who collected their information.

Personal Information We Obtain

The data we obtain varies based on the Offerings you use.

The types of personal information we obtain include:

contact information (such as name email address, telephone number, postal or other physical address) for you or for others (e.g., principals in your business or billing contacts);
information used to create your online account (such as username and password);
business profile and practices information used to evaluate you as a partner;
photographs, video images, voice recordings or transcripts;
billing and financial information (such as name, billing address, payment card details and bank account information and purchase history);
IP address and location data (such as data derived from your IP address, country and zip code);
the precise geolocation of your mobile device;
clickstream data and other information about your online activities (such as information about your devices, files viewed, and other browsing actions or usage patterns), including across the Online Channels and third-party websites, that we obtain through the use of cookies, web beacons and similar technologies (see our description of Cookies and Similar Technologies below);
time and date related access to events, offices or facilities; information collected in forms that may be required on-site to access H&J_forum facilities;
personal information contained in forums, blogs, and testimonials you provide or that we obtain from publicly available sources (such as social media channels);
information related to participation in classroom or online training, including programs completed and certifications achieved;
information necessary to provide support or other paid consulting services (such as contact details, chat services, support details, and event history);
personal information contained in content you submit to us (such as through our “Contact” feature or other in-product or in-service messaging);
other personal information we obtain through our Offerings.

Please note that providing personal information to us is voluntary on your part. If you choose not to provide us certain information, we may not be able to offer you certain products and services, and you may not be able to access certain features of the Online Channels.

How We Use Personal Information

We use the information we obtain to:

provide and administer our products and services (including websites and apps for which you have registered);
process and fulfill orders in connection with our products and services and keep you informed about the status of your order;
help you complete a transaction or order and provide customer support; bill you for products and services you purchased;
provide training, support and consulting services; create and manage your account with H&J_forum; operate, evaluate and improve our business (such as by administering, developing, enhancing and improving our products and services;
managing our communications and customer relationships; and performing accounting, auditing, billing, reconciliation and collection activities);
perform data analytics (such as research, trend analysis, financial analysis and customer segmentation);
communicate with you about your account and orders (including sending emails relating to your registration, account status, order confirmations, renewal or expiration notices and other important information);
conduct advertising, marketing and sales activities (including sending you promotional materials, generating leads, pursuing marketing prospects, performing market research, determining and managing the effectiveness of our advertising and marketing campaigns and managing our brand);
communicate with you about, and administer your participation in, events, programs, promotions and surveys; connect employees with their enterprise account administrator;
verify your identity and protect your account against unauthorized use or abuse of our services;
protect against, identify and prevent fraud and other unlawful activity, claims and other liabilities;
protect the health, safety and security of our employees; comply with and enforce relevant industry standards, contractual obligations and our policies;
maintain and enhance the security of our Online Channels, products, services, network services, information resources and employees; and respond to your inquiries.

Depending on the purposes for which personal information is used, and the context in which the data is obtained, we may rely on one or more of the following legal bases:

performance of a contract with you or a relevant party;
our legitimate business interests;
compliance with a legal obligation, a court order, or to exercise or defend legal claims;
or your consent to the processing, which you can revoke at any time.

We may combine data collected from you with other sources to help us improve the accuracy of our marketing and communications as well as to help expand or tailor our interactions with you. This includes combining personal information we obtain through Online Channels with information we obtain through Offline Channels, as well as other information (such as referral programs), for the purposes described above. We may anonymize or aggregate personal information and use it for the purposes described above and for other purposes to the extent permitted by applicable law. We also may use personal information for additional purposes that we specify at the time of collection. We will obtain your consent for these additional uses to the extent required by applicable law.

Where required by applicable law, we will obtain your consent for the processing of your personal information for direct marketing purposes.

Cookies and Other Technologies

H&J_forum uses cookies, web beacons (including pixels and tags), and similar technologies on our Online Channels which may read or write information on your device in order to collect certain information about you by automated means. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server.

We use these automated technologies to collect information about your equipment, browsing actions, and usage patterns. The information we obtain in this manner includes IP address and other identifiers associated with your devices including Apple Advertising Identifier or Android Advertising ID, types of devices connected to our Offerings, device characteristics (such as operating system), language preferences, referring/exit pages, navigation paths, access times, browser preferences and characteristics, installed plugins, local time zones, local storage preferences, clickstream data and other information about your online activities.

We use on our Online Channels both first-party cookies (served directly by our website domain when you visit our Online Channels) and third-party cookies (served by a third-party website when you visit our Online Channels and certain third-party websites with whom we have partnered). Some of these cookies are session cookies (which are automatically deleted when you close your browser) and others are persistent cookies (which remain on your computer or other Internet-connected device for a period of time after you end your browsing session, unless you delete them).

Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies you may not be able to use all of the features of our Online Channels. For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your mobile device.

How We Share Your Personal Information

We do not sell or otherwise disclose personal information about you except as described here or at the time of collection.

H&J_forum may share personal data in the following ways:

if sharing your data is necessary to provide a product, service or information you have requested; as part of a joint sales promotion or to pass sales leads to our business partners;
to keep you up to date on the latest product announcements, software updates, special offers or other information we think you would like to hear from our business partners;
within H&J_forum (including among affiliates and subsidiaries) for the purposes described in this Privacy Policy;
to connect employees with their company administrator(s);
with our customers to report and help manage issues requiring support or as part of consulting services;
with our customers and partners to inform them about their users’ use of our services (such as when a user has obtained credentials or completed a course);
with service providers we have engaged to perform services on our behalf (such as payment processing, order fulfillment, customer support, customer relations management and data analytics).

These service providers are contractually required to safeguard the information provided to them and are restricted from using or disclosing such information except as necessary to perform services on our behalf or to comply with legal requirements; with approved H&J_forum, to offer and provide our products and services to you; and with our joint marketing and sales partners and other business partners who help us with our business operations or other aspects of our business and for the purposes described in this Privacy Policy.

We also may disclose personal information about you

(1) if we are required or permitted to do so by applicable law, regulation or legal process (such as a court order or subpoena),

(2) to law enforcement authorities or other government officials to comply with a legitimate legal request,

(3) when we believe disclosure is necessary to prevent physical harm or financial loss to H&J_forum, its users or the public as required or permitted by law,

(4) to establish, exercise or defend our legal rights, and

(5) in connection with an investigation of suspected or actual fraud, illegal activity, security or technical issues.

In addition, we reserve the right to transfer to relevant third parties information we have about you in the event of a potential or actual sale or transfer of all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation) or other business transaction.

We also may share the information in other ways for which we provide specific notice at the time of collection and obtain your consent to the extent required by applicable law.
International Data Transfers

We transfer the personal information we collect through the Channels to, and store such data in, other countries in which H&J_forum and its service providers operate, including the U.S., which may have different data protection laws than the country in which the information was provided. If we do so, we will transfer the personal information only for the purposes described in this Privacy Policy. To the extent required by applicable law, when we transfer your personal information to recipients in other countries, we will take measures to protect that information including, as appropriate, by executing data transfer agreements based on the European Commission’s Standard Contractual Clauses pursuant to article 46 of the General Data Protection Regulation (GDPR)

Your Rights and Choices

We offer you certain choices in connection with the personal information we obtain about you, such as how we use the information and how we communicate with you. To update your preferences, limit the communications you receive from us or submit a request, please contact us as specified in the How to Contact Us section of this Privacy Policy.

To the extent provided by the law of your jurisdiction, you may request access to the personal information we maintain about you or request that we correct, update, amend or delete your information, or that we restrict the processing of such information by contacting us as indicated below or by accessing your H&J_forum account. To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the information.